One contact center platform for every customer conversation, at enterprise scale.

HoduCC is omnichannel contact center software that brings voice, WhatsApp, chat, email, SMS, video and social into one operation, with AI, single- or multi-tenant control, and cloud or on-premise deployment.

Built for Enterprise contact centers BPOs MSPs ISPs ITSPs

5,000+concurrent calls

2,000+seats on a single deployment

55+countries

350+customers since 2015

Trusted by organizations on six continents

Awards and recognition

Capterra Shortlist 2026

Software Advice Front Runners 2026

GetApp Category Leaders 2025

Software Suggest

Globee Awards 2023 Gold Winner – Information Technology

Unified Communications Product of the Year 2023

Internet Telephony Excellence Award 2023

NXTGEN BPO Confex and Awards 2023

CIO Insider – Top 10 UC Providers 2023

Digital.com Best Telemarketing Software

Indian Achievers Award 2021

Customer Contact Center Technology Award 2021

UBS Forums

Why omnichannel

Your customers switch channels. Their context shouldn't.

A single customer issue rarely stays on one channel. In most contact centers each hop starts a new record, a new queue and a new explanation. HoduCC keeps it one conversation.

WhatsApp

Customer reports a billing error and shares an invoice photo.

Tuesday, 09:14

Web chat

Returns from the account portal. The bot recognises the open case.

Tuesday, 16:40

Voice

Routed by skill to a billing agent who already sees the invoice and chat.

Wednesday, 10:02

Email

Confirmation and corrected invoice sent from the same case. Ticket closed.

Wednesday, 10:21

The platform

Everything your contact center needs. One platform.

Inbound, outbound and blended operations run on the same HoduCC deployment: channels, routing, dialers, automation, agent assistance and reporting share one customer record and one administration console.

HoduCC / SupervisorLiveTenant: Northgate BPO

318active interactions

0:42avg wait

94%service level

212agents online

Unified queue

WA

Invoice correction, order 44812Billing queue · waiting 0:12

Priority

VO

+44 20 7946 0958Enterprise support · skill: EN, SLA

In progress

CH

Portal login failureBot handoff · web chat

Assigned

EM

Contract renewal queryAccounts · email

Queued

SM

Delivery rescheduleLogistics · SMS

Queued

Agent workspace

Give every agent the context to resolve conversations faster.

The HoduCC agent screen puts the customer, the conversation, the tools and the assistance in one place. No second application, no tab switching, no asking the customer to repeat themselves.

HoduCC / Agent · Priya S.ReadyBilling · Tier 2

MR

Meera RamanEnterprise plan · ID 20481

Open ticketBIL-02 duplicate payment, ref 7731

WA

Invoice photo sharedTue 09:14 · bot

CH

Case recognised, escalatedTue 16:40 · bot to agent

VO

Call in progressWed 10:02 · you

EM

Statement request12 Aug · resolved

VO

Plan upgrade3 Jun · resolved

SM

Delivery reschedule18 May · resolved

Recordings

12 Aug

Statement request03:48 · transcript

3 Jun

Plan upgrade07:15 · transcript

Inbound · +91 98 …095804:12

Hi Meera, I have the invoice you sent on WhatsApp and the chat from yesterday.

Good. I was charged twice for March.

I see both entries against reference 7731. I’m raising the refund now.

How long will it take?

Five to seven working days. I’ll email the corrected invoice as soon as we finish.

Please send it to the accounts address on file.

Will do. Anything else on the account while we’re here?

Notes and disposition

Refund raisedFollow-up: email

Assist · live transcriptDuplicate payment confirmed on ref 7731. Suggested: ticket type BIL-02, refund 5 to 7 days, send corrected invoice by email.

CRM

Plan

Enterprise, 120 seatsRenews 14 Nov

Account

Raman Logistics LtdOwner: A. Desai

Ticket BIL-02

In progress

Knowledge

KB

Refund policy, duplicate paymentsupdated Jul

KB

Corrected invoice templateaccounts

1

Customer profileIdentity, plan and open ticket shown before the agent says hello.

2

Conversation historyEvery channel in one timeline, including bot handoffs and recordings.

3

Call controlsWebRTC webphone: hold, transfer, conference and record without a desk phone.

4

Current interactionThe live conversation, whether it is a call, a WhatsApp thread or a chat.

5

CRM informationIntegrated CRM, or Salesforce, Zendesk and Freshdesk data in the same panel.

6

AI assistanceTranscript and suggested next step alongside the conversation.

7

Notes and dispositionCaptured once, visible to the next agent and to reporting.

8

TicketsBuilt-in ticketing so follow-ups never leave the platform.

AI in HoduCC

AI across the customer conversation.

AI in HoduCC is not a bolt-on module. It works before the agent is involved, while the agent is talking, and after the conversation ends, on the same records the rest of the platform uses.

Customerstarts on any channel

AIself-service and intent

Agentwith live assistance

AIsummary and quality

Business insightreporting and decisions

01Before the agent

Resolve routine requests without a queue.

The AI chatbot and WhatsApp bot answer, qualify and hand off with context. IVR captures intent so the interaction lands on the right skill first time.

AI chatbot on web and in-app
WhatsApp bot with agent handoff
Intent capture through multi-level IVR
Automated outbound with answering machine detection

02During the conversation

Put the answer next to the agent.

Voice transcription and the assistance panel keep the agent in the conversation instead of in a search box, with CRM and ticket context on the same screen.

Voice transcripts for calls and voicemail
Agent assistance with suggested next step
Knowledge and CRM context in the workspace
Supervisor live call monitoring

03After the conversation

Turn every interaction into evidence.

Recordings, transcripts, quality analysis and surveys feed the same real-time reporting, so quality and operations work from one version of the truth.

Quality analysis on 100% of logged calls
IVR and agent surveys
Real-time analytics and reports per team and tenant
Conversation records available to CRM and BI through integration

HoduSoft's 2026 roadmap adds further AI-based features to HoduCC. Capabilities listed here are those available in the current release; ask your specialist about the roadmap for your deployment.

See the product

See HoduCC in action.

A short walkthrough of the omnichannel queue, routing, the agent workspace and reporting, recorded on a live HoduCC deployment.

Prefer a live walkthrough? Book a demo with a contact center specialist.

Who HoduCC is built for

Designed for complex contact center operations.

The same platform runs a centralized enterprise service desk, a multi-client BPO floor and a service provider’s white-labelled contact center offering. Select the model closest to yours.

Centralized customer engagement across teams, locations and channels.

One deployment for every business unit, with teams, skills and reporting structured the way the organization is, and remote or hybrid agents on the same webphone as the office floor.

Single-tenant deployment on cloud or on your own infrastructure
Skill-based mapping across departments, languages and tiers
Salesforce, Zendesk and Freshdesk integration, or the integrated CRM
100% voice logging and quality analysis for compliance and coaching

Why HoduCC

One platform, deployed and operated on your terms.

Most platforms decide how you deploy, how you configure and how you are billed. HoduCC is built to fit the operation you already run, and to keep fitting it as it grows.

Deploy the way your business requires.

Cloud-delivered, on-premise in your own data center, or hybrid, with single-tenant or multi-tenant control on the same code base.

Cloud On-premise Hybrid Single-tenant Multi-tenant

Configure the way your operation works.

Product customization, third-party integration and API access are standard, not an enterprise-tier exception.

Customization Integrations APIs Workflows Routing rules

Operate the way your business is structured.

Teams, tenants, campaigns and reports mirror your org chart, whether that is one enterprise or a hundred customers.

Enterprise BPO MSP ISP ITSP

Scale with your operation.

Deployments of 2,000+ seats and 5,000+ concurrent calls are in production today. Growth means adding seats, channels or tenants to the platform you already run.

Channels

VoiceWhatsAppWeb chatEmailSMSVideoSocial

Omnichannel engagement

Unified queueCustomer recordConversation historyWebRTC webphone

Routing and automation

Multi-level IVRACDSkill-based mappingDialersAMDBots

AI layer

AI chatbotWhatsApp botVoice transcriptionAgent assistanceQuality analysis

Agent workspace

InteractionProfileNotesTicketsLive monitoring

CRM and business systems

Integrated CRMSalesforceZendeskFreshdeskAPIs

Analytics

Real-time reports100% voice loggingQASurveysPer-tenant reporting

Multi-tenantIsolated tenants with separate admin, agents, campaigns and reports on one platform.

Remote-readyBrowser webphone for work-from-home and hybrid agents, no VPN-bound desk phones.

Recorded100% voice logging and live call monitoring for compliance, coaching and disputes.

Integrations

Connect HoduCC with the technology you already use.

Connect HoduCC with the systems your teams already use across customer management, ticketing, telephony, messaging and business operations. CRM and ticketing are built in; third-party integration and customization cover the rest.

CRM

Customer and account context on the agent screen.

SalesforceZendeskFreshdeskHoduCC CRM

Helpdesk and ticketing

Tickets raised and updated from the conversation.

ZendeskFreshdeskBuilt-in ticketing

Telephony

Existing trunks and switching, no desk phones required.

HoduPBXSIP trunksWebRTC webphone

Messaging

Digital channels in the same queue as voice.

WhatsApp BusinessSMSEmailWeb chatSocialHoduBlast

Business applications

Third-party systems specific to your operation.

Third-party software integrationCustomization

APIs

Programmatic access for provider and enterprise IT teams.

ProvisioningData exchangeCustom workflows

Talk to our technical team Need a custom integration? That is a normal request in an enterprise engagement.

Customer stories

What HoduCC looks like in production.

Three customer operations, in their own words: what they run on HoduSoft, how they use it and what changed.

One VoiceAizan · North America

OperationGlobal accounts team, One Voice (Aizan), North America

Used HoduCC forCustomer-specific configuration and custom changes on a provider deployment

OutcomeCustom changes made promptly by the HoduSoft team, with responsive ongoing support

HoduSoft team has been absolutely great; knowledgeable, responsive, professional, and they make custom changes right away. Steve Vine, Global Account Director, One Voice (Aizan)

D D MotorsAutomotive · India

OperationDealer customer service and sales contact center

Used HoduCC forBrowser-based WebRTC webphone in place of IP desk phones

OutcomeRemoved IP phone hardware cost across agent seats, with ongoing vendor support

We have been using HoduCC and specially like the Webphone build in WebRTC. It saves cost of IP Phones. The important thing is, there is always support provided as and when required. Gautam Singh, Project Manager, D D Motors

BrdsoftService provider · Brazil

OperationProvider serving geographically distributed companies over MPLS, internet and 4G

Used HoduSoft forHoduPBX multi-site voice platform alongside the HoduCC contact center suite

OutcomeDistributed teams and customers on one voice platform across mixed connectivity

This PBX makes possible to us to give to customers the best resource they need on a PBX, we have companies which are geographically distributed and can use MPLS or Internet Connections even 4G connection to be able to talk if their team mates or customers, and you have the best support team at your services. Mike Tesliuk, Founder, Brdsoft

Implementation

Move to HoduCC without rebuilding your customer operations.

Migration is planned around your channels, telephony and integrations, with your existing routing logic, teams and reporting mapped before anything goes live.

1

Assess

Channels, volumes, tenants, telephony and systems to connect.

2

Configure

Tenants, teams, skills, IVR, dialers and reporting to match your operation.

3

Integrate

CRM, ticketing, SIP trunks, WhatsApp and custom systems.

4

Test

Routing, recording, capacity and agent workflows validated with your team.

5

Deploy

Cloud, on-premise or hybrid go-live, by site or by tenant.

6

Optimize

Quality analysis, surveys and reporting used to tune the operation.

Frequently asked questions

Answers for evaluation teams.

The questions that come up first from IT, operations and procurement. Anything not covered here is a good reason to book a demo.

How can HoduCC be deployed?

HoduCC is delivered on the cloud or installed on-premise in your own data center, in single-tenant or multi-tenant configuration. Hybrid arrangements are scoped per engagement. Agents work from a browser-based WebRTC webphone, so office, remote and hybrid teams use the same workspace.

Which CRM and helpdesk systems does HoduCC integrate with?

HoduCC integrates with Salesforce, Zendesk and Freshdesk, and includes its own integrated CRM and ticketing for teams that do not run a separate system. Other business applications are connected through third-party software integration and customization as part of the engagement.

How far does the platform scale?

The largest live deployments exceed 2,000 agent seats and 5,000 simultaneous calls on a single platform. Growth is a matter of adding seats, channels or tenants to the existing deployment rather than standing up a new one, and reporting stays in one place as you do.

Is HoduCC suitable for BPOs, MSPs, ISPs and ITSPs?

Yes. Multi-tenant HoduCC gives each client or customer separate agents, campaigns, dialers, IVRs and reports, while your operations team administers the whole platform from one console. Service providers can offer contact center capability under their own brand, with HoduPBX and HoduBlast available from the same vendor.

Which channels are supported?

Voice, WhatsApp, web chat, email, SMS, video and social media, handled in one queue against one customer record. Outbound includes six dialer modes (predictive, auto, progressive, preview, promotional and manual) with answering machine detection, plus WhatsApp and SMS broadcasting.

What does implementation and support look like?

Implementation follows six stages: assess, configure, integrate, test, deploy and optimize, with routing logic, teams and reporting mapped before go-live. Support and custom changes are handled by HoduSoft’s own team from offices in Ahmedabad, Denver and Ontario, and partners receive quarterly sales and support training.

A contact center built around the way your business actually operates.

Omnichannel engagement, AI, multi-tenant control and cloud or on-premise deployment, from a vendor that has delivered omnichannel contact center software to enterprises and service providers since 2015.

Enterprise teamsBPOsMSPsISPsITSPs

Next step

Tell us your channels, volumes, tenants and deployment model, and a specialist will walk you through HoduCC configured for that operation. Technical questions welcome.

Book a Demo

Prefer to start with a conversation? Talk to a contact center specialist