Call center software built for the volume you actually take.

Inbound, outbound and blended calling on one platform: multi-level IVR, skill-based ACD, six dialer modes, live call monitoring, 100% call recording and reports that reconcile at month end. Single or multi-tenant, on cloud, in your own data center, or across both.

Built for Enterprise call centers BPOs MSPs ISPs ITSPs

5,000+concurrent calls

2,000+seats on a single deployment

55+countries

350+customers since 2015

Trusted by organizations on six continents

Awards and recognition

Capterra Shortlist 2026

Software Advice Front Runners 2026

GetApp Category Leaders 2025

Software Suggest

Globee Awards 2023 Gold Winner – Information Technology

Unified Communications Product of the Year 2023

Internet Telephony Excellence Award 2023

NXTGEN BPO Confex and Awards 2023

CIO Insider – Top 10 UC Providers 2023

Digital.com Best Telemarketing Software

Indian Achievers Award 2021

Customer Contact Center Technology Award 2021

UBS Forums

The platform

Call center software that routes, dials, records and reports from one console.

Inbound routing, outbound dialing and floor control on the same administration console, with one set of numbers that reconciles at month end.

HoduCC / SupervisorLiveTenant: Northgate BPO

318active interactions

0:42avg wait

94%service level

212agents online

Unified queue

WA

Invoice correction, order 44812Billing queue · waiting 0:12

Priority

VO

+44 20 7946 0958Enterprise support · skill: EN, SLA

In progress

CH

Portal login failureBot handoff · web chat

Assigned

EM

Contract renewal queryAccounts · email

Queued

SM

Delivery rescheduleLogistics · SMS

Queued

Agent desktop

Caller, controls and CRM on one screen.

Caller record, call history, script, disposition and the WebRTC webphone in the browser or the Android and iOS app. No desk phone, no second application.

HoduCC / Agent · Priya S.ReadyBilling · Tier 2

MR

Meera RamanEnterprise plan · ID 20481

Open ticketBIL-02 duplicate payment, ref 7731

WA

Invoice photo sharedTue 09:14 · bot

CH

Case recognised, escalatedTue 16:40 · bot to agent

VO

Call in progressWed 10:02 · you

EM

Statement request12 Aug · resolved

VO

Plan upgrade3 Jun · resolved

SM

Delivery reschedule18 May · resolved

Recordings

12 Aug

Statement request03:48 · transcript

3 Jun

Plan upgrade07:15 · transcript

Inbound · +91 98 …095804:12

Hi Meera, I have the invoice you sent on WhatsApp and the chat from yesterday.

Good. I was charged twice for March.

I see both entries against reference 7731. I’m raising the refund now.

How long will it take?

Five to seven working days. I’ll email the corrected invoice as soon as we finish.

Please send it to the accounts address on file.

Will do. Anything else on the account while we’re here?

Notes and disposition

Refund raisedFollow-up: email

Assist · live transcriptDuplicate payment confirmed on ref 7731. Suggested: ticket type BIL-02, refund 5 to 7 days, send corrected invoice by email.

CRM

Plan

Enterprise, 120 seatsRenews 14 Nov

Account

Raman Logistics LtdOwner: A. Desai

Ticket BIL-02

In progress

Knowledge

KB

Refund policy, duplicate paymentsupdated Jul

KB

Corrected invoice templateaccounts

1

Caller recordIdentity, plan and open ticket shown before the agent says hello.

2

Call historyInbound, outbound, callbacks and IVR self-service in one timeline, with recordings.

3

Call controlsWebRTC webphone in the browser or the Android and iOS app: hold, transfer, conference and record, with no desk phone.

4

Live transcriptThe call as it happens, transcribed and searchable afterwards.

5

Notes and dispositionCaptured once, visible to the next agent and to reporting.

6

Call scriptThe script for this queue, alongside the call rather than in another window.

7

CRM informationIntegrated CRM, or Salesforce, Zendesk and Freshdesk data in the same panel.

8

TicketsBuilt-in ticketing so follow-ups never leave the platform.

AI and automation

Automation works before, during and after every call.

IVR and routing take the calls that never needed an agent, context stays on the agent’s screen during the call, and recordings become scored, searchable records afterwards. Same platform, same call records.

Callerdials in, or is dialed

IVR and routingself-service, AMD, skills

Agentwith the record on screen

AI analysistranscripts, scoring

Reportingone view per team and tenant

01Before the call

Fewer calls reach agents, and the ones that do reach the right one.

Multi-level IVR lets callers identify themselves and finish routine tasks without an agent. Skill-based ACD sends the rest to the right group by skill, priority and availability. On outbound, answering machine detection connects agents to live answers only.

IVR self-service, skill-based ACD and answering machine detection decide which calls reach an agent, and which agent.

Self-service through multi-level IVR
Skill-based routing and automatic call distribution
Answering machine detection on predictive and progressive campaigns
Callback from queue, so callers keep their place without holding

02During the call

Keep the caller's context in front of the agent.

The CRM record, open tickets and prior calls load with the call, so the agent is in the conversation rather than in a search box. Supervisors can listen, whisper or barge on the live call, and every call is recorded in full.

CRM record, open tickets and prior calls on the agent screen; supervisors listen, whisper or barge live.

Caller context from the integrated CRM or your own CRM
Live call monitoring with listen, whisper and barge
100% call recording; nothing is sampled
Browser webphone, the same experience on-site and remote

03After the call

Review on data, not on replay.

Recordings and voicemail are transcribed and searchable. Quality analysis scores calls against your scorecards across agents, teams and clients, and IVR or agent-led surveys capture the caller’s view. All of it lands in the same real-time reporting.

Transcripts, quality scoring and surveys feed one real-time reporting view.

Call transcripts and speech analytics
Quality analysis on logged calls
IVR and agent surveys
Real-time call analytics per queue, campaign, agent and tenant

See the product

See the queue, the dialer and the agent screen.

Four minutes on a working floor: a live inbound queue, a predictive campaign mid-run, the agent desktop on a call and the supervisor view. Recorded on a working HoduCC deployment.

Prefer a live walkthrough? Book a demo with a call center specialist.

Who HoduCC is built for

Call center software built for the way your floor is organized.

An in-house support desk, a multi-client BPO and a provider reselling hosted seats are configurations of one platform, not different purchases. Pick the one closest to yours.

High-volume inbound and outbound calling across departments.

Support, billing, retention and field service on one deployment, each with its own queues, IVR flows and skill groups, and one set of reports across all of them. Single-tenant, with your data on your terms.

Multi-level IVR, ACD and skill-based mapping per department, language and tier
Salesforce, Zendesk and Freshdesk integration, or the integrated CRM
Live call monitoring, 100% call recording and quality analysis for compliance and coaching
Cloud or on-premise, single-tenant deployment

HoduCC for enterprise call centers

By industry

Every sector runs its calls differently.

Call mix, recording rules and integrations are set to your sector during implementation, not left as a configuration exercise afterwards.

Healthcare

Call mix: Inbound appointments, outbound reminders
Compliance driver: Consent, access control
Outcome metric: Appointment adherence

Insurance

Call mix: Claims inbound, renewals outbound
Compliance driver: Recording, verification
Outcome metric: Claim cycle time

Banking and Finance

Call mix: Service inbound, collections outbound
Compliance driver: 100% logging, audit trail
Outcome metric: Dispute resolution time

E-commerce

Call mix: Order-status inbound, delivery callbacks
Compliance driver: Consent for outbound contact
Outcome metric: IVR self-service rate

Real Estate

Call mix: Lead callbacks, outbound campaigns
Compliance driver: DNC
Outcome metric: Lead response time

Telecom and ISPs

Call mix: Subscriber support, provisioning IVR
Compliance driver: Recording, caller ID controls
Outcome metric: IVR containment

Why HoduCC

Call center software you deploy on your own terms.

Where it runs, how far it bends to your process, whether it maps to your teams and clients, and what happens when call volume doubles. Here is where HoduCC stands on each.

Deploy the way your business requires.

Cloud-delivered, on-premise in your own data center, or hybrid, with single-tenant or multi-tenant control on the same code base. Your call records, recordings and transcripts stay where you decide.

Cloud On-premise Hybrid Single-tenant Multi-tenant

Configure the way your floor works.

IVR flows, queues, skills, dialer pacing and reports are configured per call center. Product customization, third-party integration and API access are standard, not an enterprise-tier exception.

IVR flows Routing rules Dialer pacing Integrations APIs

Operate the way your business is structured.

Teams, tenants, campaigns and reports mirror your org chart, whether that is one enterprise, a BPO with thirty clients, or a provider with a hundred customers.

Enterprise BPO MSP ISP ITSP

Scale with your call volume.

Deployments of 2,000+ agent seats and 5,000+ concurrent calls are in production today, with 100% recording and live monitoring at that volume. Growth means adding seats, campaigns or tenants to the platform you already run.

Telephony

SIP trunksPSTN / carrierWebRTC webphoneHoduPBX

Routing

Multi-level IVRACDSkill-based mappingPriority queuesCallback

Dialing

PredictiveProgressivePreviewPower / autoAMDDNC

Automation and AI

IVR self-serviceCall transcriptionSpeech analyticsQuality analysisSurveys

Agent desktop and supervisor console

Caller recordCall controlsDispositionLive monitoringBarge / whisper

CRM and business systems

Integrated CRMBuilt-in ticketingSalesforceZendeskFreshdeskAPIs

Call analytics

Real-time dashboardsHistorical call reports100% voice loggingPer-tenant reporting

Multi-tenantIsolated tenants with separate admin, agents, campaigns, recordings and reports on one platform.

Remote-readyBrowser webphone for work-from-home and hybrid agents, no VPN-bound desk phones.

Recorded100% voice logging and live call monitoring for compliance, coaching and disputes.

Security and compliance

The compliance questions procurement asks first.

Where do the call recordings live? Wherever you decide, because the platform runs on infrastructure you control.

Data residency

Deployment aligned to your security needs.

Deploy on cloud, on-premise or hybrid to align the platform with your business, security and compliance needs. On-premise and private-cloud installs keep call records, recordings and transcripts inside your own environment, under your own retention and residency policy.

Cloud, on-premise or hybrid deployment, with call records and recordings kept under your own retention policy.

Multi-tenant architecture with tenant isolation
Retention and residency set by you
Cloud, on-premise or hybrid deployment

Platform controls

An audit trail on every call.

100% voice logging, call recording and live monitoring apply across the floor, and call transcription turns those recordings into searchable records for compliance documentation and dispute handling.

100% voice logging, recording and transcription give you a searchable record of every call.

100% voice logging with call recording and monitoring
Call transcription for searchable compliance documentation
Quality analysis scoring including language compliance
Tenant-level isolation with configurable recording and retention rules

Certified processes

Built and supported under certified processes.

HoduSoft’s information security and quality management systems are certified, so the vendor side of your risk assessment is documented before the first workshop.

HoduSoft’s information security and quality management systems are certified.

ISO/IEC27001:2022 ISO9001:2015

Access controls, audit trails, retention and residency are configured to your regulatory framework and scoped during implementation. Flexible deployment lets you align the platform with your own security and compliance requirements; compliance itself remains the client’s determination.

Integrations

Connect HoduCC with the technology your call center already uses.

Your CRM stays the system of record and your trunks stay your trunks. CRM and ticketing are built in for call centers that prefer one platform.

CRM

The caller’s record opens on the agent screen with the call.

SalesforceZendeskFreshdeskHoduCC CRM

Helpdesk and ticketing

Tickets raised and updated from the call.

ZendeskFreshdeskBuilt-in ticketing

Telephony

Existing trunks and switching, no desk phones required.

HoduPBX SIP trunksWebRTC webphone

SMS and broadcasting

Campaign follow-up and reminders alongside voice.

SMS broadcasting Voice broadcasting HoduBlast

Business applications

Third-party systems specific to your call center.

Third-party software integrationCustomization

APIs

Programmatic access for provider and enterprise IT teams.

ProvisioningData exchangeCustom workflows

Talk to our technical team Need a custom integration? That is a normal request in a call center engagement.

Customer stories

Trusted by call centers worldwide.

Enterprises, BPOs and service providers in 55+ countries run their call centers on HoduCC. A few of them, in their own words.

D D MotorsAutomotive · India

OperationDealer customer service and sales call center

Used HoduCC forBrowser-based WebRTC webphone in place of IP desk phones at every seat

OutcomeIP phone hardware removed from the per-seat cost, with ongoing vendor support

We have been using HoduCC and specially like the Webphone build in WebRTC. It saves cost of IP Phones. The important thing is, there is always support provided as and when required. Gautam Singh, Project Manager, D D Motors

One VoiceAizan · North America

OperationGlobal accounts team, One Voice (Aizan), North America

Used HoduCC forCustomer-specific configuration and custom changes on a provider deployment

OutcomeCustom changes made promptly by the HoduSoft team, with responsive ongoing support

HoduSoft team has been absolutely great; knowledgeable, responsive, professional, and they make custom changes right away. Steve Vine, Global Account Director, One Voice (Aizan)

BrdsoftService provider · Brazil

OperationProvider serving geographically distributed companies over MPLS, internet and 4G

Used HoduSoft forHoduPBX multi-site voice platform alongside HoduCC

OutcomeDistributed teams and customers on one voice platform across mixed connectivity

This PBX makes possible to us to give to customers the best resource they need on a PBX, we have companies which are geographically distributed and can use MPLS or Internet Connections even 4G connection to be able to talk if their team mates or customers, and you have the best support team at your services. Mike Tesliuk, Founder, Brdsoft

Implementation

Move to HoduCC without rebuilding the floor.

IVR flows, queues, dialer campaigns, integrations and reports are mapped and rebuilt before anything moves, then cut over in planned waves with your numbers running alongside the old ones.

1

Assess

Call queues, IVR, campaigns, agent groups, telephony and systems to connect.

2

Configure

Tenants, call routing, dialer modes, skills and call reports built to match the floor.

3

Integrate

CRM, ticketing, SIP trunks and custom systems connected and verified.

4

Test

Routing, recording, dialer pacing and agent workflows validated on live call scenarios.

5

Deploy

Cloud, on-premise or hybrid go-live, by site, queue or tenant.

6

Optimize

Quality analysis, surveys and call reports used to tune routing and pacing.

Support

Round-the-clock support from the engineers who build the platform.

Support is 24×7 and handled in-house by HoduSoft’s own engineering team across Ahmedabad, Denver and Ontario, not an outsourced first line. Every deployment has a named account contact, a defined escalation path, and onboarding and training for administrators, supervisors and agents.

24×7 support from HoduSoft’s in-house engineering team in Ahmedabad, Denver and Ontario, with a named account contact and a defined escalation path.

24×7 coverage across three time zones
In-house engineers, not an outsourced help desk
Named account contact and escalation path
Onboarding and training for admins, supervisors and agents

Commercial model

Licensed software, priced to your deployment.

HoduCC is licensed software deployed on your infrastructure. Licensing is scoped to deployment type, concurrent agents, dialer modes and integrations, and is quoted against your call center rather than taken from a public price list.

Licensed software on your infrastructure, scoped to deployment type, concurrent agents, dialer modes and integrations.

Scoped to deployment, concurrent agents, dialer modes and integrations
Cloud, on-premise or hybrid under the same model
Multi-tenant licensing for BPOs and service providers

Request a Quote

Frequently asked questions

What evaluation teams ask first.

The questions IT, operations and procurement raise in the first meeting, answered properly. Anything not covered here is a good reason to book a demo.

What is call center software?

Software that runs a voice operation end to end: it routes inbound calls through IVR and automatic call distribution to the right agent, dials outbound campaigns through predictive, progressive, preview or power dialers, records and monitors every call, and reports on queues, campaigns and agents in real time. HoduCC adds skill-based mapping, answering machine detection, call transcription, quality analysis and multi-tenant operation on the same platform.

How is call center software different from contact center software?

Call center software is voice-first: dialers, IVR, ACD, recording and call reporting. Contact center software adds the digital channels, chat, email, SMS, WhatsApp, social and video, against the same customer record. HoduCC ships as both editions on one code base, so if you later need digital channels, moving up is a licensing change rather than a migration.

Which dialer modes are included?

Predictive, progressive, preview, power/auto, promotional and manual dialing, with answering machine detection and DNC control on every list. Dialer mode, pacing and call lists are set per campaign, and supervisors can change pacing or move agents between campaigns while a campaign is running.

How does inbound call routing work?

Multi-level IVR captures the caller’s intent and identity, then automatic call distribution and skill-based mapping send the call to the right agent group by skill, priority and availability. Queues, callbacks and priority handling are configured per line, department, tenant or client, and every step is visible to the supervisor as it happens.

How can it be deployed?

On the cloud, on-premise in your own data center, or hybrid, single-tenant or multi-tenant. Because the platform runs inside your infrastructure, call records, recordings and transcripts stay under your residency and retention policy. Agents work from a browser-based WebRTC webphone, so office, remote and hybrid teams share one desktop.

How is it licensed and priced?

As licensed software on your own infrastructure, scoped to deployment type, concurrent agents, dialer modes and integrations. Multi-tenant licensing is available for BPOs and service providers running several clients on one platform. Request a quote from the form above and a specialist will size it against your floor.

What security and certifications does HoduSoft hold?

HoduSoft operates under ISO/IEC 27001:2022 for information security management and ISO 9001:2015 for quality management. On the platform side, deployment is the main control: on-premise and private-cloud installs keep call data inside your own perimeter, with tenant isolation, configurable retention and 100% voice logging. Access controls, audit trails and retention rules are configured to your framework during implementation, and regulatory compliance itself remains your determination.

Is there a mobile app for agents?

Yes. Alongside the browser-based WebRTC webphone, HoduCC has a mobile app for Android and iOS, so agents and supervisors can stay reachable away from a desk. Office, remote and hybrid teams work from the same platform and the same call records either way, and supervisors keep the same monitoring and reporting view.

How far does the platform scale?

The largest live deployments exceed 2,000 agent seats and 5,000 simultaneous calls on a single platform, with 100% voice logging and live monitoring at that volume. Growth means adding seats, campaigns or tenants to the deployment you already run, with reporting staying in one place.

Which CRM, helpdesk and telephony systems does it work with?

Salesforce, Zendesk, Zoho, Freshdesk, Microsoft Dynamics 365, Pipedrive and Bitrix24, plus the integrated CRM and built-in ticketing for teams without a separate system. Telephony runs over your existing SIP trunks and carrier infrastructure and alongside HoduPBX, and HoduBlast handles voice and SMS broadcasting. Other applications connect through integration, customization and APIs during the engagement.

Is HoduCC suitable for BPOs and service providers?

Yes. Multi-tenant HoduCC gives each client or customer separate agents, campaigns, dialers, IVRs, recordings and reports, while your operations team administers the whole platform from one console. MSPs, ISPs and ITSPs can offer hosted call center seats under their own brand on their own trunks, with HoduPBX and HoduBlast from the same vendor.

What support is available after go-live?

24×7 support from HoduSoft’s own engineers in Ahmedabad, Denver and Ontario, with a named account contact, a defined escalation path, and onboarding and training for administrators, supervisors and agents. Implementation follows six stages: assess, configure, integrate, test, deploy and optimize, with routing logic, campaigns and reporting mapped before go-live.

Shaped around the call floor you already run.

Inbound routing, outbound dialing, live supervision, single and multi-tenant control and cloud, on-premise or hybrid deployment, licensed for your own infrastructure by a vendor serving enterprises and service providers since 2015.

Enterprise call centersBPOsMSPsISPsITSPs

Next step

Tell us your inbound volumes, dialer campaigns, tenants and deployment model. A specialist will walk you through HoduCC configured for that floor, or size a license for it. Technical questions welcome.

Book a Demo Request a Quote

Prefer to start with a conversation? Talk to a call center specialist