ISO 27001:2022 ISO 9001:2015 Trusted by 300+ enterprises across 50+ countries
+91-886-672-8362 +1-707-708-4638 [email protected] Presence in IN, US, CA

Global, secure and AI-ready enterprise call center software.

Run inbound, outbound and blended operations from one platform. Intelligent routing, advanced dialers and AI analytics, deployed on cloud, on-premise or hybrid, whichever your business calls for.

Built for Global enterprises BPOs Telecom Financial services Healthcare
5,000+concurrent calls supported
2,500+agent seats deployed
55+countries
350+customers since 2015

Powering customer conversations across markets

Awards and recognition

Capterra Shortlist 2026
Software Advice Front Runners 2026
GetApp Category Leaders 2025
Software Suggest
Globee Awards 2023 Gold Winner – Information Technology
Unified Communications Product of the Year 2023
Internet Telephony Excellence Award 2023
NXTGEN BPO Confex and Awards 2023
CIO Insider – Top 10 UC Providers 2023
Digital.com Best Telemarketing Software
Indian Achievers Award 2021
Customer Contact Center Technology Award 2021
UBS Forums

Why enterprises standardise on HoduCC

We do the dialing, so your agents can do the selling.

Your call center runs on queues, campaigns, call flows, CRMs and reporting. HoduCC brings all of it into one platform, so you can scale across teams, locations and regions using the SIP trunks and CRM you already have.

A single call, end to end

One call, four systems, one continuous sequence.

A caller’s experience is decided before the agent says hello, and your numbers are decided after the call ends. Identification, routing, the conversation and the wrap-up run as one sequence on one platform.

Call arrives

Multi-level IVR captures language and intent, and the caller is matched to the account on file.

Routing decides

Skill, priority, language, tier and time-of-day rules select the queue, and sticky agent applies if there is a history.

Agent answers

Account, open tickets and prior calls are already on screen, and the supervisor can monitor or whisper at any point.

After the call

Disposition, notes and callback are logged once, and AI scores the interaction before the next one starts ringing.

The supervisor view

Five things run your floor. All five sit behind one login.

Dialing, routing, quality and reporting sit in one administration layer. Change a queue, a campaign or a scorecard once, and every team sees it immediately, working from the same set of figures.

HoduCC / SupervisorLiveTenant: Northgate BPO
318active interactions
0:42avg wait
94%service level
212agents online
Unified queue
Invoice correction, order 44812Billing queue · waiting 0:12
Priority
VO
+44 20 7946 0958Enterprise support · skill: EN, SLA
In progress
CH
Portal login failureBot handoff · web chat
Assigned
EM
Contract renewal queryAccounts · email
Queued
SM
Delivery rescheduleLogistics · SMS
Queued

What the agent actually sees

Your agents open every call already knowing the customer.

The account, the history and the call controls load the moment the line connects. Agents start every call informed, in the browser or the mobile app, with nothing installed on the machine.

HoduCC / Agent · Priya S.ReadyBilling · Tier 2
MR
Meera RamanEnterprise plan · ID 20481
Open ticketBIL-02 duplicate payment, ref 7731
Invoice photo sharedTue 09:14 · bot
CH
Case recognised, escalatedTue 16:40 · bot to agent
VO
Call in progressWed 10:02 · you
EM
Statement request12 Aug · resolved
VO
Plan upgrade3 Jun · resolved
SM
Delivery reschedule18 May · resolved
Recordings
12 Aug
Statement request03:48 · transcript
3 Jun
Plan upgrade07:15 · transcript
Inbound · +91 98 …095804:12
Hi Meera, I have the invoice you sent on WhatsApp and the chat from yesterday.
Good. I was charged twice for March.
I see both entries against reference 7731. I’m raising the refund now.
How long will it take?
Five to seven working days. I’ll email the corrected invoice as soon as we finish.
Please send it to the accounts address on file.
Will do. Anything else on the account while we’re here?
Notes and disposition
Refund raisedFollow-up: email
Assist · live transcriptDuplicate payment confirmed on ref 7731. Suggested: ticket type BIL-02, refund 5 to 7 days, send corrected invoice by email.
CRM
Plan
Enterprise, 120 seatsRenews 14 Nov
Account
Raman Logistics LtdOwner: A. Desai
Ticket BIL-02
In progress
Knowledge
KB
Refund policy, duplicate paymentsupdated Jul
KB
Corrected invoice templateaccounts
1
Who is callingIdentified in the IVR and matched to the account before the agent picks up.
2
Every prior callInbound, outbound and campaign attempts in one list, so your caller never repeats the story.
3
Softphone controlsHold, transfer, conference and record run in the browser, so a new site or a home-based team goes live in days.
4
The live callTalk time, recording state and the conversation itself, in the same frame as the account.
5
Notes and dispositionWritten once at wrap-up, and that single entry is what campaign reporting and the next agent both read.
6
Prompts as it happensLive transcription puts the approved next step on screen, so newer agents sound like your best ones.
7
Your CRM, not a copy of itSalesforce, Zoho, Zendesk and Freshdesk records screen-pop in place, and the built-in CRM covers teams without one.
8
Follow-ups and scriptsTasks, callbacks and approved multilingual wording sit beside the call rather than in a separate tool.

AI on a call center floor

Three moments where AI moves your numbers.

AI earns its place in three moments on a high-volume floor. It resolves routine calls in self-service, keeps every adviser on the approved path while the customer is talking, and reviews each call once it ends.

Callerdials or is dialed
Self-serviceresolves or qualifies
Agentprompted in real time
Reviewevery call scored
Coachingevidence, not opinion

01Deflect

Free your agents from the calls that repeat all day.

Balances, due dates, delivery status and password resets are answered instantly in self-service. The calls that need a person arrive with the intent already captured, so your queue holds work worth an agent’s time.

Repetitive calls resolve in self-service, and the rest arrive with intent already captured.

  • Voicebot and multi-level IVR self-service, with text-to-speech for each language
  • AI chatbot and WhatsApp bot for deflection and callback capture
  • Lead qualification before a campaign call reaches a seat
  • Intent from self-service carried into the routing decision

02Assist

Get new hires performing in weeks, not months.

New hires reach full productivity faster when the approved wording is already on screen. Live transcription surfaces the next step as the conversation moves, and supervisors can whisper in without the customer hearing.

Live transcription surfaces the approved next step while the call is still running.

  • Real-time voice transcription and speech analytics
  • Approved wording and next-step prompts on the agent screen
  • Whisper coaching and call barging for supervisors
  • Multilingual scripting for teams handling several languages

03Score

Score every call, not the sample you have time for.

Every logged call is scored for verification, disclosure, resolution and tone. Coaching becomes a conversation about evidence, and a compliance gap surfaces within days rather than at the next audit.

Every logged call is scored for verification, disclosure, resolution and tone.

  • AI interaction scoring and sentiment on the full call log
  • Auto call summaries and call categorization at wrap-up
  • Quality scorecards that point straight at the recording
  • Scores pushed to your BI stack through the open REST API

Watch it running

See a working day on the platform.

A short walkthrough of a working day on the platform: how calls arrive and get placed, what your agents see while they talk, and how supervisors keep track of the floor.

If you would rather ask questions as you go, schedule a free demo and we will run it against your own setup.

Your call center, configured your way

Your enterprise call center, built tab by tab, feature by feature.

Work through the tabs the way an implementation runs. Decide how you dial and how inbound calls are handled, settle deployment with your security team, then layer on AI, workforce and reporting. Every capability here is part of the platform.

Seven dialing modes, because not every campaign should be dialed the same way.

A renewals list and a high-value onboarding call deserve different pacing. Your campaign managers set the mode per campaign, apply DNC and calling windows before the first ring, and watch pacing adjust as connect rates move.

  • Predictive, progressive, power and auto dialing for volume
  • Preview and manual dialing where the agent prepares first
  • DNC management, campaign scheduling and promotional dialing
  • Answering machine detection and real-time campaign monitoring
Get a Custom Configuration Demo Tell us how your operation works today, from call volume and agent count to deployment, CRM and campaign requirements, and we will show you how HoduCC fits around it.

Where it is deployed

One platform, configured to how your sector defines a good day.

A collections floor lives on right-party contacts, a claims line on how fast a case closes, an appointment desk on attendance. Each needs its own dialing strategy, recording policy and KPIs, and we configure yours during implementation.

Banking and financial services
How they dial
Progressive collections, inbound service queues
Non-negotiable
Complete audit trail on every call
The number that matters
Right-party contact rate
Insurance
How they dial
Preview outbound, renewals campaigns, callbacks
Non-negotiable
Mandatory disclosure captured on the recording
The number that matters
Renewal retention
BPO and outsourcing
How they dial
Predictive and blended, per client tenant
Non-negotiable
Client data kept separate, reported separately
The number that matters
Occupancy against SLA
Telecom and ISPs
How they dial
Heavy IVR self-service, voicebot, auto dialing
Non-negotiable
Caller ID control across numbering ranges
The number that matters
Calls resolved without an agent
Healthcare
How they dial
Reminder campaigns, inbound triage, callbacks
Non-negotiable
Tight access control over patient records
The number that matters
Appointments kept
Real estate and lending
How they dial
Click-to-call, power dialing, SMS follow-up
Non-negotiable
DNC and calling-window enforcement
The number that matters
Minutes to first contact

Why HoduCC

Four reasons enterprise teams switch to HoduCC.

Flexibility is easy to claim on a slide and harder to prove in a deployment. These are the four places it shows up in practice, and they are worth putting to every vendor on your shortlist, including us.

Every interaction scored, not a sample.

Manual QA reviews a fraction of calls and hopes it is representative, so quality issues surface late.

AI interaction scoring Sentiment Quality scorecards Coaching evidence

24×7 technical support.

When a deployment hits an edge case you need someone who knows the system, not another ticket number.

24×7 coverage In-house engineers Named contact Defined escalation

Scale without a platform switch.

Cluster architecture leaves room to grow across agents, calls, teams and locations on one foundation.

Cluster architecture Multi-site Multi-tenant Peak-day headroom

Migration specialists, not a wizard.

Moving off Avaya, Cisco or Genesys takes more than a data export, so our team plans and tests the cutover.

Pre-migration audit Parallel testing Phased cutover Go-live support
Telephony
SIP trunksPSTN / carrierWebRTC webphoneHoduPBX
Routing
Multi-level IVRACDSkill-based mappingPriority queuesCallback
Dialing
PredictiveProgressivePreviewPower / autoAMDDNC
Automation and AI
IVR self-serviceCall transcriptionSpeech analyticsQuality analysisSurveys
Agent desktop and supervisor console
Caller recordCall controlsDispositionLive monitoringBarge / whisper
CRM and business systems
Integrated CRMBuilt-in ticketingSalesforceZendeskFreshdeskAPIs
Call analytics
Real-time dashboardsHistorical call reports100% voice loggingPer-tenant reporting
100%of logged calls read by the scoring engine, so a compliance gap shows up in days rather than at audit.
24×7cover from the engineers who maintain the build you are running, with an escalation path agreed at kickoff.
One platformfrom a single site to a multi-country, multi-tenant operation, without a second procurement cycle.

Security, residency and audit

Three questions your risk team will ask in the first meeting.

Your risk team will want to know where a recording sits, who can play it back, and how you evidence both a year later. Because the platform runs on infrastructure you control, those answers stay yours to give.

Where the data lives

Recordings stay inside a perimeter you approve.

On-premise and private-cloud installations keep call records, recordings and transcripts inside your own estate, with hosting pinned to a named jurisdiction where the law requires it. You set retention per queue or per tenant.

Recordings stay inside a perimeter you approve, with retention set by your own policy.

  • On-premise, private cloud or geo-specific hosting per jurisdiction
  • Retention schedules configured per queue, campaign or tenant
  • Tenant isolation where several entities share one deployment

Who can reach it

Access is a role, and every use of it leaves a trace.

Supervisors, QA and administrators get scoped permissions, and the log records who listened to what and when. Transcription runs across the archive, so a dispute is settled with a search rather than a week of listening.

Scoped roles, logged access, and an archive you can search instead of scrub through.

  • Role-based access control, SSO and multi-factor authentication
  • Encrypted call recording with playback logged against the user
  • Audit logging on administrative and agent activity
  • Password policy enforcement and secure remote access for WFH teams

Who you are buying from

The vendor questionnaire, answered before you send it.

Your risk assessment covers the supplier as closely as the software. Our information security and quality management systems are independently certified, with the documentation ready to share on day one.

Independently certified information security and quality management, documented up front.

ISO/IEC27001:2022 ISO9001:2015

Access controls, audit trails, retention and residency are scoped to your regulatory framework during implementation, and the deployment choice lets you align the platform closely with your obligations. Whether a given framework is satisfied remains your organisation’s determination to make.

Fitting your stack

Nothing else in your stack has to move.

Your CRM, your carrier contracts and your internal applications all stay as they are. HoduCC connects to what is already in production, and where a team has no CRM or ticketing yet, both come built in.

CRM

The account record opens as the line connects, and the outcome writes itself back at wrap-up.

SalesforceZendeskFreshdeskHoduCC CRM

Helpdesk and ticketing

Cases are raised and closed against the call, so every follow-up is captured as it happens.

ZendeskFreshdeskBuilt-in ticketing

Telephony

Your SIP trunks, carriers and numbering stay exactly as they are contracted today.

HoduPBXSIP trunksWebRTC webphone

Messaging

SMS and messaging follow-ups sit in the same campaign logic and the same reports as voice.

WhatsApp BusinessWhatsApp broadcastSMSEmailWeb chatSocialHoduBlast

Business applications

The internal applications unique to your business are connected during implementation.

Third-party software integrationCustomization

APIs

Open REST access for provisioning, data exchange and anything your automation team wants to build.

ProvisioningData exchangeCustom workflows
Bring us your integration list Send the list before the demo, including the internal systems with no public API. Working through it is a normal part of an enterprise rollout, not a change request raised after signature.

Migration

Move to HoduCC without rebuilding your call center.

Replace legacy infrastructure at your own pace. The framework below supports phased migration, parallel running and your existing CRM integrations, whether you are moving from Avaya, Cisco, Genesys, Mitel or another cloud platform.

1

Pre-migration audit

Know what needs to move
Our engineers review your current call flows, SIP infrastructure, integrations, data and operational requirements before anything is touched.

2

Configure HoduCC

Built around your workflows
We set up IVRs, routing, integrations, users, campaigns and reporting around the way your call center already operates.

3

Test in parallel

Validate before you switch
HoduCC runs alongside your existing system so call flows, CRM sync, routing, reporting and the agent experience are all proven first.

4

Phase your cutover

Move without disrupting operations
Migrate teams, queues, campaigns or locations in stages while the rest of the operation stays live on your existing infrastructure.

5

Go live and stabilise

Keep your team supported
Technical support stays with you through go-live, with configuration adjustments and post-migration optimisation as the floor settles.

Customer stories

What these deployments look like in practice.

A few examples from the field. Each sets out what the operation needed, what was deployed against it, and what changed once the work was done.

OperationGlobal accounts team, One Voice (Aizan), North America
Used HoduCC forCustomer-specific configuration and custom changes on a provider deployment
OutcomeCustom changes made promptly by the HoduSoft team, with responsive ongoing support
HoduSoft team has been absolutely great; knowledgeable, responsive, professional, and they make custom changes right away. Steve Vine, Global Account Director, One Voice (Aizan)
OperationDealer customer service and sales contact center
Used HoduCC forBrowser-based WebRTC webphone in place of IP desk phones
OutcomeRemoved IP phone hardware cost across agent seats, with ongoing vendor support
We have been using HoduCC and specially like the Webphone build in WebRTC. It saves cost of IP Phones. The important thing is, there is always support provided as and when required. Gautam Singh, Project Manager, D D Motors
OperationProvider serving geographically distributed companies over MPLS, internet and 4G
Used HoduSoft forHoduPBX multi-site voice platform alongside the HoduCC call center suite
OutcomeDistributed teams and customers on one voice platform across mixed connectivity
This PBX makes possible to us to give to customers the best resource they need on a PBX, we have companies which are geographically distributed and can use MPLS or Internet Connections even 4G connection to be able to talk if their team mates or customers, and you have the best support team at your services. Mike Tesliuk, Founder, Brdsoft

After go-live

Your escalation reaches an engineer who knows your build.

Cover runs around the clock from Ahmedabad, Denver and Ontario, staffed by the engineers who build the platform. Every deployment has a named contact and an escalation path agreed before go-live.

Round-the-clock cover from the engineering team, with a named contact per deployment.

  • Continuous cover across three regions and every time zone you run in
  • Engineers who know your build, your integrations and your call flows
  • Named contact and an escalation path agreed at kickoff
  • Separate training tracks for administrators, supervisors and agents

Ownership

Your call data stays on infrastructure you control.

Deploy into your own data centre, a private cloud, or an environment we manage for you. Call records, recordings and transcripts stay inside that boundary, and the capability set is identical whichever model you choose.

Deployed onto infrastructure you control, with identical capability across every model.

  • Your data centre, a private cloud or a managed environment
  • No feature held back from on-premise or hybrid deployments
  • Multi-tenant control for grouped entities and service providers
Talk to a Specialist

Grow your call center without changing platforms.

Scale should not cost you simplicity, and flexibility should not cost you usability. With HoduCC, adding agents, locations or campaigns is a configuration change rather than a new procurement cycle.

Thousands of agentsMultiple locationsRoom to growOne platform

Next step

Send us your call volumes, agent count, regions and preferred deployment, and a specialist will run the demo against that setup. Bring the people who will run it day to day; their questions are the useful ones.

Schedule a Free Demo Talk to a Specialist

Frequently asked questions

FAQs about HoduCC enterprise call center software.

The questions below come up in most enterprise evaluations, usually from IT and procurement. If yours is not here, it is worth a short call.

What is enterprise call center software?

Enterprise call center software is a platform built to manage high-volume inbound, outbound and blended calling across large agent teams, campaigns, locations and business units. It typically covers call routing, IVR, multiple dialing modes, live monitoring, recording, reporting, integrations, security controls and flexible deployment options, all administered centrally rather than team by team.

How is enterprise call center software different from standard call center software?

Enterprise platforms are built for greater operational scale and complexity. They provide advanced routing, multiple dialing modes, centralised administration across sites and tenants, deeper integrations, stronger security controls, flexible deployment, real-time reporting and proper support for distributed teams. Standard packages generally assume one site, one queue structure and one way of working.

How does HoduCC scale for large enterprise call centers?

Through cluster-based architecture, so capacity grows across agents, calls, teams and locations without a platform switch. Actual sizing is set during the pre-migration audit and depends on your call volume, workflows, integrations, deployment model and infrastructure.

Does HoduCC support inbound, outbound and blended call centers?

Yes, on the same platform. Inbound operations run on IVR, ACD, skill-based routing and queue management, while outbound teams use predictive, progressive, preview, power, auto, manual and promotional dialing. Blended floors are a configuration rather than a second system to buy.

Does HoduCC support on-premise deployment for enterprise organisations?

Yes. Cloud, on-premise and hybrid are all supported, with the full feature set in each. Enterprises choose the model that fits their infrastructure, security posture, data residency obligations and operational requirements.

What AI capabilities does HoduCC provide?

AI interaction scoring, sentiment analysis, automatic call summaries, call categorization and voice transcription on completed calls, plus AI chatbot, WhatsApp bot, voicebot, lead qualification and text-to-speech on live conversations. Scores and summaries feed the same reporting your operations team already uses.

Does HoduCC support remote and hybrid agents?

Yes. Agents work from a browser-based WebRTC phone with nothing to install, and supervisors monitor, whisper and barge exactly as they would on site. Remote agents appear in the same rosters, dashboards and reports as the people on the floor.

Does HoduCC support multi-tenant enterprise call centers?

Yes. Single-tenant and multi-tenant deployments run on the same code base. Multi-tenant architecture keeps operations, users, configuration and reporting separate per entity while remaining centrally administered, which is how most BPOs and service providers run it.

Can HoduCC meet enterprise security and compliance requirements?

The platform provides role-based access control, SSO, multi-factor authentication, audit logging, call recording controls, encrypted communications and flexible deployment, and HoduSoft is ISO 27001:2022 certified. For specific regulatory obligations, deployment and configuration should be evaluated against your own regulations and security policies.

Can HoduCC handle multilingual call center operations?

Yes. Multilingual IVR configuration, multi-language agent scripting and international SIP carrier integration are all supported. The platform is deployed across multilingual operations in Africa, India and APAC, including Hindi, Tamil, Zulu, Afrikaans, Dutch and Southeast Asian languages, with text-to-speech available for dynamic multilingual IVR.

Can HoduCC support enterprises migrating from legacy platforms?

Yes. It is deployed both for greenfield call centers and for migrations from legacy platforms such as Avaya, Cisco, Genesys and Mitel. The approach covers discovery, solution design, configuration migration, pilot testing, training and phased or full cutover, with support through go-live.

Can I connect my existing CRM directly to HoduCC?

Yes. There are native, plug-and-play integrations with Salesforce, Zoho CRM, Zendesk and Freshdesk, alongside CRM-in-iFrame, WebPhone and Click-2-Call APIs and an open REST API for custom databases and internal systems.