HoduCC’s AMD Feature Analyzes The First Few Moments Of Each Call — Audio Patterns, Frequencies, Tones, And Pauses — To Decide If It Is A Human Or A Machine, Before Your Agents Ever Say Hello. When AMD Detects Voicemail, It Can Automatically Drop The Call.
Answering Machine Detection (AMD)
Maximize Live Connections with HoduCC AMD
Stop wasting outbound dials on voicemails and empty rings with HoduCC's Answering Machine Detection (AMD). AMD intelligently detects whether a live person or an answering machine picked up and connects agents only to real conversations.
Leading companies rely on us to truly understand their customers
How AMD Transforms Dialing?
How AMD Works in HoduCC?
HoduCC AMD Listens To The Call In Real Time And Compares Voice Characteristics Against Known Signatures Of Human Speech And Answering Machine Recordings To Accurately Classify Each Call Outcome.
Intelligent Call Routing
Time And Cost Saving
Enhanced Agent Efficiency
Higher Connect Ratio
Improved Customer Satisfaction
Better Analytics And Reporting
Ready to learn more about Answering Machine Detection (AMD)?
Frequently Asked Questions
A feature that detects whether a call was answered by a human or a machine so agents only handle live conversations.
Yes, AMD outcomes such as machine detection rates and call dispositions are available in dashboards and reports.