HoduCC integrates customer journeys across channels for consistent experiences. Customize modules to match exact needs—no bloat, no extra costs.
Omnichannel CX Suite
Connect, Engage & Delight
Introducing the advanced HoduCC Omnichannel CX Suite to elevate your customer experience strategy. This cutting-edge platform seamlessly integrates voice, chat, email, social media, SMS, and more for unified, personalized interactions.
Let's shape exceptional customer journeys together.
Leading companies rely on us to truly understand their customers
Omnichannel CX Suite – Pay Only for What You Need
Boost Engagement with Customizable Omnichannel CX Suite
Drive conversions across digital touchpoints with intelligent technology for superior interactions. Now effectively address customer queries or concerns with our superior, customizable omnichannel CX Suite and boost your business productivity.
Discover HoduCC Omnichannel CX Suite's Superior Edge
5000+
Concurrent Calls
2500+
Seats
Attractive
UI/UX
Third Party
Integration
Product
Customization
Robust
& Secure
Enhancing Customer Interactions for Meaningful Impact
- Omnichannel Platform
- Automation-Driven Personalization
- Single Tenant and Multi-Tenant Options
- Cloud-Delivery and On-Premise Installation
- Work-from-Home (WFH) and Hybrid Work Support
Key Aspects of Omnichannel CX Suite
Looking for an easy-to-set-up, maintain, & use contact center software? Get your hands on HoduCC today.
Next-Level Features to Elevate Your Communication Strategy
AI Chatbot
AI-powered Chatbot, available 24/7 to assist customers and boost agent productivity.
Speech Analytics
Speech analytics is an advanced technology used in contact centers to analyze voice recordings or live customer calls using speech recognition software. This technology utilizes artificial intelligence (AI) to understand, analyze, and interpret human speech.
SMS Broadcasting
Create SMS campaigns and type the text that you want to broadcast to your customers through SMS broadcasting functionality.
Single Sign-On (SSO)
Enhance user experience and security by allowing users to access the platform with a single set of login credentials, eliminating the need to remember multiple sets of usernames and passwords for different applications.
Voice Transcription
With automatic transcriptions, empower your agents with instant insights during calls, enabling them to provide more personalized & effective customer support.
WhatsApp Broadcasting
Promote your business efficiently by creating WhatsApp campaigns and selecting the pre-approved templates that you want to broadcast to your customers.
Report Analysis
Experience the convenience of automated report scheduling for timely updates, and gain a comprehensive view with customizable customer reports to make informed decisions.
Text-to-Speech
Convert text into natural speech for automated voice prompts and announcements. HoduCC dynamically generates voice from IVR scripts and messages, delivering a consistent caller experience without relying on pre-recorded audio files.
WhatsApp Bot
Engage effectively with your customers on WhatsApp through our intelligent WhatsApp Bot. It is capable of answering regular customer support queries in a conversational approach.
Quality Analysis
Maintain service excellence by monitoring, evaluating, & enhancing agent interactions. Rank agents based on their voice tone, language proficiency, quality of query resolution, etc.
IVR & Agent Survey
Allow agents to transfer the call to Interactive Voice Response (IVR) for a post-call survey that contains a series of questions to be answered by the customers.
Advanced Routing
Intelligently direct calls to the most qualified agents using IVR routing (automated handling of incoming calls based on customer input or predefined criteria) and API routing (exchange of data between various endpoints) systems for quick and effective customer query resolution.
Integrations
Single Sign-On (SSO)
CRM Integration
SMS Integration
Experience The Difference. Let's Collaborate to Redefine Your CX Strategy!
Mete Gonenc
CTO, Eurotel Bilgi ve İletişim Sistemleri
HoduPBX is working like a charm. Especially very happy with the queue strategies and timeouts after our tests. That will make our team much easier and covers our expectations more and more over time.
Jan 22, 2025
This PBX makes it possible to us to give to customers the best resource they needed a PBX, we can have companies which are geographically distributed and can use MPLS or Internet Connections over 4G connection to be able to talk if their customers or between team mates or customers, and you have the best support team at your services.
Jan 22, 2025
We have been using HoduCC and specially like the Webphone build in WebRTC. It saves cost of IP Phones. The important thing is, there is always support provided as and when required.
Frequently Asked Questions
It unifies voice, chat, email, social media, and SMS into a single agent workspace with customizable modules, rather than requiring separate tools for each channel.
HoduCC integrates with leading CRMs including Salesforce, Zoho, and Freshdesk.
HoduCC supports social media interactions across channels like Facebook, Instagram, and X, letting agents manage those conversations alongside voice and chat in one unified workspace.
Yes, SMS is fully integrated for two-way conversations and broadcasting.
HoduCC supports IVR routing (automated handling based on customer input) and API routing (data exchange between endpoints) to intelligently direct calls to the most qualified agents.
Yes, SSO is available for simplified secure agent access.
Yes, HoduCC supports bringing your own SIP trunk provider alongside its own telephony options.
HoduCC CX suite offers various advanced features like AI Chatbot, WhatsApp Bot, WhatsApp Broadcasting, SMS Broadcasting, Voice Transcription, IVR & Agent Survey, Report Analytics, Quality Analysis, and more to ensure consistent and personalized interaction, leading to improved customer satisfaction and loyalty.