A Call Center Software Is Mainly Used To Manage Inbound And Outbound Customer Calls. On The Other Hand, The Contact Center Software Is Used To Manage Different Modes Of Communication Including Voice, Chat, SMS, Email, Social Media, And More.
Contact Center Software
Multichannel, Effortless & Impactful
Introducing multichannel customer support software to improve customer journeys with faster problem-solving. Build stronger relationships across voice, chat, SMS, email, social media with easy-to-use, cost-effective contact center software.
Let's shape exceptional customer journeys together.
Leading companies rely on us to truly understand their customers
How is Contact Center Software Different from Call Center Software?
Enhance Engagement with Customized Contact Center Software
Drive conversions across digital touchpoints with intelligent technology for superior interactions. Respond to customer queries efficiently and boost productivity.
HoduCC Contact Center Software: Supreme Strength Revealed
5000+
Concurrent Calls
2500+
Seats
Attractive
UI/UX
Third Party
Integration
Product
Customization
Robust
& Secure
Building Upgraded Customer Interactions to Make Real Difference
- Omnichannel Platform
- Personalization by Automation
- Single Tenant and Multi-Tenant
- Cloud-Delivered and On-Premise
- WFH and Hybrid Work
Key Features of Contact Center Software
Looking for an easy-to-set-up, maintain, & use contact center software? Get your hands on HoduCC today.
Next-Level Features to Elevate Your Communication Strategy
AI Chatbot
One of the advanced features in the add-on module, AI Chatbot helps businesses handle multiple conversations simultaneously while providing 24/7 customer support, answering questions, and resolving issues in real-time.
WhatsApp Bot
Provide round-the-clock service with the WhatsApp Bot. It is capable of answering regular customer support queries in a conversational approach.
Voice Transcription (Recording & Voicemail)
High-precision speech recognition system transcribes calls, boosting agent productivity. Allows for easy analysis and auto-capture of important data.
Quality Analysis
An add-on module in HoduCC for ranking the agents based on their voice tone, language proficiency, quality of query resolution, or any predefined ranking criteria for agents.
WhatsApp Broadcasting
The admin can create a WhatsApp campaign and select the pre-approved WhatsApp message template they want to broadcast to their customers through WhatsApp broadcasting functionality.
SMS Broadcasting
Admin can create the SMS campaign and type the text that they want to broadcast to their customers through SMS broadcasting functionality.
IVR & Agent Survey
Once regular communication between the customer & agent is over, the agent can transfer the call to Interactive Voice Response (IVR) for post call survey. IVR Survey provides a set of survey questions to the customer.
Report Analysis
Experience the convenience of automated report scheduling for timely updates, and gain a comprehensive view with customizable customer reports to make informed decisions.
Integrations
Single Sign-On (SSO)
CRM Integration
SMS Integration
Your Digitally Advanced Contact Center Software
This is your chance to improve your customer experience by providing them with quicker solutions at reduced costs. How? Our feature-rich advanced contact center solution is here to help you.
Mete Gonenc
CTO, Eurotel Bilgi ve İletişim Sistemleri
HoduPBX is working like a charm. Especially very happy with the queue strategies and timeouts after our tests. That will make our team much easier and covers our expectations more and more over time.
Jan 22, 2025
This PBX makes it possible to us to give to customers the best resource they needed a PBX, we can have companies which are geographically distributed and can use MPLS or Internet Connections over 4G connection to be able to talk if their customers or between team mates or customers, and you have the best support team at your services.
Jan 22, 2025
We have been using HoduCC and specially like the Webphone build in WebRTC. It saves cost of IP Phones. The important thing is, there is always support provided as and when required.
Frequently Asked Questions
Yes, HoduCC integrates with popular CRMs to enable click-to-call directly from customer records.
Yes, agents can make and receive calls directly from within the integrated CRM interface.
Yes, Text-to-Speech is supported for IVR and automated voice messages.
Yes, HoduCC supports Single Sign-On for simplified, secure agent access.
Yes, customer data can be imported and mapped to custom fields during onboarding.
Tickets can be auto-generated from calls or created manually by agents as needed.
No, the billing module is not available with HoduCC. However, with HoduCC you can export CDRs and use them with third-party billing. Call detail API is available for 3rd party integration.
HoduCC supports social media interactions across channels like Facebook, Instagram, and X, letting agents manage those conversations alongside voice and chat in one unified workspace.