The contact center market is being reshaped, and service providers are at risk of ending up on the wrong side of that transformation. Billions of dollars are flowing into CCaaS platforms. Every analyst report frames this as an opportunity for everyone in the technology ecosystem. For telecom operators, MSPs, and ISPs, it is the opposite. […]
A Complete Guide to Session Initiation Protocol (SIP) Session Initiation Protocol (SIP) is one of the most commonly used protocols in Voice over Internet Protocol (VoIP) technology. It provides a simple framework to begin and end communication via the Internet. The protocol was developed by the Internet Engineering Task Force in 1996 and standardized in […]
HoduSoft Shines Bright as Winner in the 18th Annual 2023 Globee® Awards for IT Achievement Winning an award is always a special moment for an organization for many reasons. It serves as a milestone and a symbol of distinction. It also gives a sense of pride to the employees who jointly contribute to the organization’s […]
HoduSoft Now Provides an AI Chatbot Feature with Its Contact Center Software In today’s swiftly evolving digital landscape, businesses are continuously striving to improve customer experiences and streamline their operations. HoduSoft, a leading provider of contact center solutions, has stepped up to the challenge by introducing an AI Chatbot feature in its Contact Center Software. […]
11 Must Know Call Center Terminologies- A Guide! In today’s business landscape, call centers serve as the primary channel for communication with customers, providing them with product and service information and support. The growth rate of call centers can vary depending on several factors, including industry demand, technological advancements, and outsourcing trends. However, according to […]
HoduCC Contact Center Software Wins 2023 UC Product of the Year Award Sometimes, an award is more than just a recognition or honor. Aside from being a testament to high-quality products, dedication towards clients, and innovative approach, it also provides an opportunity to make a difference. To quote famous French footballer N’Golo Kanté “It’s good […]
How Contact Center Software Help Insurance Companies in Enhancing CX? If you’re an insurance service provider, then you must know this. The key to success for your business doesn’t just lie within your insurance policies but also in the experience you provide to your customers. But most insurers overlook customer experience while providing services to […]
7 Best Practices for Managing Call Center Operations Call centers are crucial for many businesses, especially the ones that deal directly with customers. By leveraging call centers, they provide customer support, answer customer queries, resolve issues with products or services, and even accept orders or requests over the phone. A recent stat shows that almost […]
How to Start a Call Center: A Complete Guide Setting up a call center is easier than ever before. You take an office space on lease; invest in hardware (computers, modems, headphones, router, etc.); recruit qualified call center agents, and you are good to go. But sustaining a call center and making it successful is […]
IP PBX Software Statistics & Trends: An In-depth Analysis If you’re considering investing in IP PBX Software, then you may have a lot of questions in your mind right now. Some of them are likely to be: “Will IP PBX software be the right solution for my business?” “What’s the growth potential of the global […]
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