You call a company, and hear a calm, friendly recorded voice saying, “Thank you for calling. Press 1 for billing, 2 for technical support, or speak your request.” That’s an Interactive Voice Response (IVR) system in action. What seems like a small touchpoint actually shapes the caller’s entire experience, routing them correctly, resolving simple queries […]
Gartner’s GetApp Ranks HoduCC #1 Category Leaders in Predictive Dialer HoduSoft, a leading unified communications software maker, today announced that their Call & Contact Center Software, HoduCC has been ranked as the No. 1 Predictive Dialer Software in GetApp’s Category Leader list, published by Gartner Digital Markets Report. HoduCC is an advanced, next-generation call […]
Tips on Satisfying Customers with First Contact Resolution For call/contact centers it is important to satisfy calling customers and that too on the first call itself. First Contact Resolution (FCR) is an important IT support metric that includes best practices and strategies for better customer service. It is simply the percentage of incoming calls or […]
3 Reasons Call Center Software Integration Is a Must for All Industry Segments in 2019 Communications today is not plain voice-based outgoing or incoming calls. It covers the entire gamut ranging from voice calls to video calls, email, voicemail, fax, text and social media posts. If industry segments like travel, healthcare, financial sector, insurance, manufacturing, […]
Call Center Software Trends To Watch In 2019 Call centers must be upping their game on an ongoing basis just to keep up with trends and satisfy ever rising customer expectations. Technology helps and since call centers are essentially powered by software, it follows that using the latest instead of sticking to legacy Call Center […]
HODUSOFT’S CLIENTELE BECOMES LARGER WITH INFINITY TRANSOFT SOLUTION When it comes to meet the robust business communication requirements, the global enterprises or MNCs put trust in us. At HoduSoft, we have set many milestones while serving our esteemed global clientele with premium-quality, readymade VoIP communication software. Recently, the company has provided ready-to-use call center software […]
Top 3 Call Centers Trends To Look Forward in 2017 Call Centers are performing at their best for a past few years. A shift of business towards improvising customer satisfaction has played a major role in the growth of call centers and customer support centers. Regardless of the size of a call center, there are […]
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