Gartner’s GetApp Ranks HoduCC #1 Category Leaders in Predictive Dialer HoduSoft, a leading unified communications software maker, today announced that their Call & Contact Center Software, HoduCC has been ranked as the No. 1 Predictive Dialer Software in GetApp’s Category Leader list, published by Gartner Digital Markets Report. HoduCC is an advanced, next-generation call […]
How Hoducc Zoho Phonebridge Integration Improves Productivity For Contact Centers In today’s highly competitive environment, as companies jostle to grab a pie of the customer relationship becomes integral. It is exactly why most companies prefer to use Zoho Phonebridge or similar CRM (Customer Relationship Management) software to store all the information of the customers. […]
Tips on Satisfying Customers with First Contact Resolution For call/contact centers it is important to satisfy calling customers and that too on the first call itself. First Contact Resolution (FCR) is an important IT support metric that includes best practices and strategies for better customer service. It is simply the percentage of incoming calls or […]
3 Reasons Call Center Software Integration Is a Must for All Industry Segments in 2019 Communications today is not plain voice-based outgoing or incoming calls. It covers the entire gamut ranging from voice calls to video calls, email, voicemail, fax, text and social media posts. If industry segments like travel, healthcare, financial sector, insurance, manufacturing, […]
Call Center Software Trends To Watch In 2019 Call centers must be upping their game on an ongoing basis just to keep up with trends and satisfy ever rising customer expectations. Technology helps and since call centers are essentially powered by software, it follows that using the latest instead of sticking to legacy Call Center […]
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